Assess Yourself Part 1: Listening Skills
A great meeting planner is an exceptional listener. Developing good listening skills can be hard work, especially when so much of the work takes place over the telephone or through emails. Do you spend a good portion of your time thinking about how you are going to respond to client’s queries as he is talking? If you do, you’re likely to miss something important. Clients are often anxious about their budgets and their public reputations, especially if they are asking for help planning incentive travel.
It’s common to jot down notes when speaking with a client over the phone. It can be helpful to mirror back to the client what you understood him to say. This can help him clarify exactly what he means, which may not be what he said at all.
Listen optimistically. Don’t shoot down his ideas immediately even if you know what he wants can’t be done. It could be possible to amend his ideas or build on them to the satisfaction of both parties.
The ability to stay positive during an economic downturn inspires confidence in your client. That doesn’t mean you promise him the world when you know all you can reasonably deliver is the Jersey shore. It just means committing yourself to the project enthusiastically.
